Shipping policy

Effective Date: 29-12-2025

At The House of Radhe, we aim to deliver your orders safely, quickly, and efficiently. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sale periods, festivals, or high-volume days, processing may take slightly longer.

2. Shipping Locations

  • We currently ship across India.

  • International shipping is not available at this time.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout.

  • Any promotional free shipping offers will be mentioned on the website or product page.

4. Estimated Delivery Time

  • Standard delivery time: 3–7 business days after dispatch.

  • Delivery timelines may vary depending on:

    • Customer location

    • Courier partner serviceability

    • Weather conditions or unforeseen delays

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or WhatsApp/SMS.

  • You can track your order using the courier partner’s tracking link.

6. Delivery Attempt & Address Accuracy

  • Please ensure that the shipping address and contact number are correct at checkout.

  • If delivery fails due to:

    • Incorrect address

    • Customer unavailability

    • Incomplete contact details
      the order may be returned to us.

Re-shipping charges may apply in such cases.

7. Cash on Delivery (COD) (If Applicable)

  • COD availability depends on location and order value.

  • We reserve the right to disable COD for certain orders to prevent misuse.

  • COD orders may be confirmed via phone or WhatsApp before dispatch.

8. Damaged or Tampered Packages

  • If the package appears tampered or damaged at the time of delivery, please:

    • Do not accept the package

    • Take clear photos/videos

    • Contact us immediately

9. Delays Beyond Our Control

  • The House of Radhe is not responsible for delays caused by:

    • Courier partner issues

    • Natural calamities

    • Government restrictions

    • Festive or peak-season overloads

10. Contact Information

For any shipping-related queries, reach out to us:

📧 Email: thehouseofradheonline@gmail.com
📞 Phone: 966 666 0579
📍 Address:
The House of Radhe
50/750, Tagore Nagar,
Kurnool, Andhra Pradesh – 518002
India